About Neon Color
We have a total of 23 LED neon colorsto choose from. 12 of these are white when the sign is turned off and colored when the sign is switched on (White Tube + Colored Light).
The remaining 11 colors come with a colored tube, so the sign shows its color even when it's turned off (Colored Tube + Colored Light).The neon light color of the white tube will be lighter than the colored tube.
About Neon Size
We set 5 sizes for each product, we can also customize any size, so if you need other sizes, please contact us.
Please note that the dimensions in all options represent the longest side of the product and are not specific to length or height.
About Free Design Service
We are happy to offer our customers free design service with one or more designs to choose from at no additional charge. If you change your mind and wish to modify or cancel your order before the sign goes into production, we will provide a partial or full refund. Please note that once a custom order is confirmed and put into production, we are no longer able to provide refunds.
About Returns & Warranty
We offer returns and refunds for faulty products only. We will make every effort to resolve the issue and may fix, replace, refund, or partially refund the product. The final resolution for faulty products, including refunds for the cost of the product and/or shipping, is decided on a case by case basis depending on the source of the fault.
If the products are damaged in transit, please contact us within 7 days after the receipt of the goods. We are glad to replace products for you. Besides, a 24-month warranty is provided with all of our products, excluding any damage caused by incorrect installation or use. There is few chance of malfunction with the correct installation and use.
About Rush Order
We guarantee that the package will be delivered within 14 days, we cooperate with FedEx, DHL, the actual delivery will be faster, if you are ordering neon for your event, please place your order in advance.
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